FAQ

Q: How do I use Viaj Beauty products?
A: Each product comes with detailed instructions on how to use it. Please refer to the user manual included with your purchase for specific usage guidelines.

Q: Are Viaj Beauty products safe to use?
A: Yes, all of our products are thoroughly tested and meet high safety standards. However, if you have any specific health concerns, we recommend consulting with a healthcare professional before using our products.

Order and Shipping Questions

Q: How can I place an order?
A: You can place an order directly on our website, www.viajbeauty.com. Simply select the products you wish to purchase and follow the checkout process.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.

Q: Do you offer international shipping?
A: Currently, we ship only within the United States. We plan to expand our shipping options in the future. Please stay tuned for updates.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most orders arrive within 5-7 business days.

Return and Refund Questions

Q: What is your return policy?
A: We accept returns for a refund if the items are in the exact same packaging, undamaged, with new original branding and tags in place, and with all accessories included. The original packaging must be undamaged.

Q: How do I initiate a return?
A: To initiate a return, please contact us at info@viajbeauty.com with your order details and reason for the return. We will provide you with instructions on how to return the item.

Q: How long does it take to process a refund?
A: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method.

Warranty and Support Questions

Q: Do Viaj Beauty products come with a warranty?
A: Yes, all Viaj Beauty products come with a one-year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use.

Q: How do I make a warranty claim?
A: To make a warranty claim, please contact us at info@viajbeauty.com with your order number and a description of the issue. We will provide you with further instructions.

Q: Where can I find product manuals and support?
A: Product manuals and support resources are available on our website and in packages upon ordering.

Additional Questions

Q: Do you offer discounts or promotions?
A: Yes, we offer discounts and promotions from time to time. Please subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

Q. What is the best winter skincare routine for dry skin?

A. To keep dry skin hydrated during the winter months, it’s important to follow a skin care routine that includes nourishing products and moisturizing face oils. Start with a gentle face cleanser that doesn’t strip the skin of its natural oils. Follow up with a rich moisturizer and hydrating face oils to lock in moisture. Incorporating advanced beauty devices, such as microcurrent masks and red light therapy masks, can also boost hydration and promote collagen production, keeping your skin glowing all season long.

Q. How do microcurrent masks work and why should I use one?

A. Microcurrent masks use low-voltage electrical currents to stimulate your skin, promoting collagen production and improving circulation. This treatment helps reduce the appearance of fine lines and wrinkles, while also enhancing skin hydration. When used regularly, microcurrent therapy can help lift and firm the skin, giving you a youthful, radiant complexion. Viaj Beauty’s microcurrent masks are designed to enhance your skin care routine, delivering professional-level results from the comfort of your home.

Q. What are the benefits of using red light therapy for skin care?

A. Red light therapy is a non-invasive treatment that uses low-wavelength red light to penetrate the skin and stimulate cellular repair. It helps increase collagen production, reduce signs of aging, and improve overall skin texture. Red light therapy is especially effective for treating dry or damaged skin caused by harsh winter conditions. It also helps improve circulation and restore a youthful glow. At Viaj Beauty, we offer high-quality red light therapy masks that can be seamlessly incorporated into your winter skin care routine.

Q. How can I achieve glowing skin in the winter?

A. Achieving glowing skin in winter requires a combination of hydration, exfoliation, and nourishment. Start by using hydrating face oils and rich moisturizers to keep your skin well-moisturized. Exfoliate gently once or twice a week to remove dead skin cells and reveal fresh, glowing skin. Adding beauty devices, such as microcurrent masks and red light therapy, can boost your skin’s radiance by promoting hydration and collagen production.

Q. Do face oils help with acne?

A. Yes, certain face oils can help balance oily skin and reduce acne breakouts. Oils like rosehip oil, jojoba oil, and tea tree oil are known for their anti-inflammatory properties and ability to regulate sebum production. Face oils can also help reduce redness and promote healing for acne-prone skin. If you’re dealing with acne, look for oils that are lightweight and non-comedogenic, such as jojoba oil, to avoid clogging pores while still providing hydration.

Q. What’s the best skin care routine for combination skin?

A. For combination skin, it’s important to use products that balance hydration without making your skin too oily. Begin with a gentle cleanser, followed by a lightweight moisturizer and targeted treatment for specific areas of concern. Incorporating beauty devices like microcurrent masks can help promote balanced hydration and address both dry and oily areas of the face. To reduce shine and breakouts, use non-comedogenic face oils that hydrate without clogging pores.

Q. What are the most effective skin care products for men?

A. Men’s skin tends to be thicker and more prone to oiliness, so it’s important to use products that target both hydration and oil control. Effective skin care products for men include gentle face cleansers, moisturizers, and anti-aging serums. Using a microcurrent mask or red light therapy can also benefit men’s skin by improving circulation, firming the skin, and reducing the appearance of wrinkles. Viaj Beauty’s products are designed to address common concerns like oily skin, dry patches, and signs of aging.

Q Can beauty devices help with anti-aging?

A. Yes, beauty devices like microcurrent masks and red light therapy are effective for reducing the visible signs of aging. Microcurrent therapy stimulates facial muscles and boosts collagen production, resulting in firmer, tighter skin. Red light therapy helps reduce wrinkles, fine lines, and age spots while promoting overall skin rejuvenation. Incorporating these devices into your skin care routine can help you achieve younger, healthier-looking skin with minimal effort.

Q. What is the best skin care routine for acne?

A. A good acne skin care routine includes gentle cleansing, oil-free moisturizers, and targeted treatments like salicylic acid or benzoyl peroxide. Red light therapy can also help reduce inflammation and promote healing of acne breakouts. For ongoing acne prevention, you can also incorporate microcurrent therapy to stimulate circulation and promote healthy skin turnover. At Viaj Beauty, we offer products and devices that work together to target acne and give you clearer, healthier skin.

Q. How can I improve my skin care routine with skin care quizzes?

A. A skin care routine quiz can help you identify your skin type, needs, and the best products to incorporate into your skin care routine. Viaj Beauty offers a personalized approach to skincare, allowing you to assess your unique skin concerns and recommend the most effective products and devices, like microcurrent masks and red light therapy, for your skin. A personalized quiz can ensure you’re using the right products to achieve optimal skin health.

Thank you for choosing Viaj Beauty! We are here to help you every step of the way. If you have any further questions, please do not hesitate to contact us.